Privacy Policy

At Mymodafamily, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address
  • Payment Information: Payment details (processed securely via third-party providers; we do not store full card details)
  • Order Information: Products purchased, order history
  • Technical Data: IP address, browser type, device information, and cookies

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Communicate order updates and customer support
  • Improve website performance and user experience
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Prescription & Medical Information

If you provide prescription-related information, it will be used only for order verification (where applicable). We do not use this information for any other purpose and handle it with strict confidentiality.

4. Sharing of Information

We do not sell or rent your personal data. However, we may share information with:

  • Payment processors (for secure transactions)
  • Shipping partners (for order delivery)
  • Service providers (for website functionality and analytics)
  • Authorities if required by law

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Analyze website traffic
  • Remember your preferences

You can disable cookies through your browser settings, but some features of the site may not function properly.

6. Data Security

We implement appropriate security measures to protect your personal information, including encryption and secure servers. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent for data processing

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: info@mymodafamily.com
📞 Phone: +61485859997