Returns & Refunds – MyModaFamily

Refund & Return Policy

At Mymodafamily, customer satisfaction is important to us. Due to the nature of pharmaceutical products, our return and refund policy is designed to ensure safety, compliance, and fairness.

1. Returns Policy

Due to health and safety regulations, we do not accept returns of medicines once they have been shipped or delivered.
This policy ensures product integrity and prevents misuse or contamination.

2. Refund Eligibility

You may be eligible for a refund or reshipment under the following conditions:

Order Not Received: If your order does not arrive within the estimated delivery timeframe (15–20 business days + reasonable buffer), you may request a refund or reshipment.
Lost Shipment: If the package is confirmed lost in transit.
Damaged or Incorrect Product: If you receive a damaged item or a wrong product, you must notify us with proof (photos/videos).

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

Incorrect shipping address provided by the customer
Delays caused by customs clearance or local postal services
Seizure or rejection by customs authorities
Minor packaging damage that does not affect product quality

4. Refund Process

To request a refund, contact us within 7 days of the expected delivery date or receiving the product.
Provide your order details and supporting evidence (if applicable).
Once approved, refunds will be processed within 5–10 business days via the original payment method.