Shipment Policy
At Mymodafamily, we aim to provide a smooth and reliable shipping experience for all our customers worldwide. Please read our shipping policy carefully.
1. Order Processing
- All orders are processed only after successful payment confirmation.
- Once your payment is verified, your order will be prepared and dispatched within 1–3 business days.
- Orders are not processed on weekends or public holidays.
2. Shipping Time
- We offer worldwide shipping.
- Estimated delivery time is 15–20 business days, depending on your location.
- Delivery timelines are approximate and may vary due to factors beyond our control.
3. Shipping Charges
- Shipping costs (if applicable) will be calculated and displayed at checkout.
- Any customs duties or taxes imposed by your country are the responsibility of the customer.
4. Tracking Information
- Once your order is shipped, a tracking number will be provided via email.
- You can use this tracking number to monitor your shipment status.
5. Delays and Customs
- We are not responsible for delays caused by customs clearance, postal services, or unforeseen circumstances.
- In some cases, packages may be held, delayed, or inspected by customs authorities.
6. Lost or Missing Shipments
- If your order does not arrive within the estimated timeframe, please contact us.
- We will investigate the issue and may offer a reshipment or solution based on the situation.
7. Incorrect Address
- Customers are responsible for providing accurate shipping details.
- We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Contact Us
If you have any questions regarding your shipment, feel free to contact us:
📧 Email: info@mymodafamily.com
📞 Phone: +61485859997
